Wednesday, January 20, 2010

Went to creepy Comcast in Manahawkin and had to wait in line for roughly 25 minutes simply to exchange the defective remote. Big C (yes, it's a cancer on society--ha!) operates out of a tiny, cramped space--the converted foyer of a split level house--and there's no place to sit. Here, they do all Comcast transactions, including disputes about a bill, turning in equipment, and for all I know, arranging play dates. Two harried women take care of annoyed, irate "customers," who pay an arm and a leg for increasingly complicated electronics, mysterious glitches, and indifferent service. It's really weird that they sit behind what seems to be bullet-proof Plexiglas and when you need to turn in or get equipment, there's a kind of box that opens both ways. For cryin' out loud, are they afraid somebody will be so pissed at having missed "Lost" that they'll come in shooting? Crazy world.
Yes, I still hate Comcast with a passion, but it's the only game in town.
Earlier, I stopped at SOCH thrift store to drop off some of the gleanings from the closets. Enjoyed Scrabble group at Pat's later and attended rehearsal last night, Today, I'm meeting acting buddy, Ellen for lunch; she plays Ouiser in "Magnolias."

3 comments:

ComcastCares1 said...

Thanks for the feedback. I will make sure that it is shared with our local leaders. We certainly want you and all of our customers to have a better experience. If you don’t mind, will you please let me know the phone number associated with your account?

I apologize for the experience.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

Jim Wetzel said...

Wow. Sounds as if Comcast has operatives searching the internets all day long, ready to damage-control unfavorable reports about their service.

On the other hand, I can imagine a few possible damage-control efforts that might be value-added from your point of view. I advise you to inform Mr. Casem that the addition of all their premium channels to your account for ten calendar years -- free of charge, of course -- would adequately enhance your cable experience. Tell him it would be a way to "leverage some synergies," or some other such management gibberish. Let us know how it works out, OK?

Mimi said...

Funny, Jon! However, since I don't like television much, I don't really want any of the extra channels. What's odd is that yes, they DO seem to search the Internet for unfavorable comments, then do damage control. See my blog entries of 4/9/08 and 4/10/08 complaining about Comcast--good ol' Mark left similar apologetic comments on them.
-----------------------------------To Mark At Comcast:
Number is (609) 294-2804.
And now I'm going to look YOU up.
With Sincere Dislike,
Mimi
P.S. If I thought you'd take them seriously, I'd give you some suggestions about how to at least improve your Manahawkin location.

SATURDAY

 Nothing much going on in the morning. Later, I walked to the P.O. to send some of the overseas Thanksgiving cards and check the weight of a...